128231 review-normally-love-place-group-orders normally-love-place-group-orders http://www.jasonsdeli.feedback/review-normally-love-place-group-orders 3 3 3 0 0 0 Normally I love to place group orders at Jason's Deli. The online ordering process used to be easy and reliable. No longer. The recent "upgrades" to the online ordering process are a disaster. I have written several emails to the help desk and my final experience today has made me decide not to order from Jason's Deli until this is fixed. I created a group order for delivery for tomorrow, and issued invitations for my co-workers to go to the website and place their orders. The process was flawed and difficult from beginning to end. I called the local deli yesterday to make sure the order was in place, because the ordering difficulties had convinced me that there would be problems. The deli could not even see my order. It wasn't visible in the system even when I provided the order number I'd been given. So the order was never finalized; I decided to gather the information manually from my coworkers and call in the order. So guess what happened today? The order was delivered, except not all of it. Apparently some kind of mystical, invisible cutoff time happened (I wasn't notified), and anyone who had entered their order by that time got a lunch TODAY that was supposed to be delivered TOMORROW. Anyone who didn't enter their order by that unknown cutoff time didn't get one today. But the thing was scheduled for tomorrow, and supposedly wasn't even in the system. My advice is to fire your web development team and hire some professionals. <p>Normally I love to place group orders at Jason&#39;s Deli. The online ordering process used to be easy and reliable. No longer. The recent &#34;upgrades&#34; to the online ordering process are a disaster. I have written several emails to the help desk and my final experience today has made me decide not to order from Jason&#39;s Deli until this is fixed. I created a group order for delivery for tomorrow, and issued invitations for my co-workers to go to the website and place their orders. The process was flawed and difficult from beginning to end. I called the local deli yesterday to make sure the order was in place, because the ordering difficulties had convinced me that there would be problems. The deli could not even see my order. It wasn&#39;t visible in the system even when I provided the order number I&#39;d been given. So the order was never finalized; I decided to gather the information manually from my coworkers and call in the order. So guess what happened today? The order was delivered, except not all of it. Apparently some kind of mystical, invisible cutoff time happened (I wasn&#39;t notified), and anyone who had entered their order by that time got a lunch TODAY that was supposed to be delivered TOMORROW. Anyone who didn&#39;t enter their order by that unknown cutoff time didn&#39;t get one today. But the thing was scheduled for tomorrow, and supposedly wasn&#39;t even in the system.<br/>My advice is to fire your web development team and hire some professionals.</p> 2019-03-27T18:29+0000

Normally I love to place group orders at Jason's Deli. The online ordering process used to be easy and reliable. No longer. The recent "upgrades" to the online ordering process are a disaster. I have written several emails to the help desk and my final experience today has made me decide not to order from Jason's Deli until this is fixed. I created a group order for delivery for tomorrow, and issued invitations for my co-workers to go to the website and place their orders. The process was flawed and difficult from beginning to end. I called the local deli yesterday to make sure the order was in place, because the ordering difficulties had convinced me that there would be problems. The deli could not even see my order. It wasn't visible in the system even when I provided the order number I'd been given. So the order was never finalized; I decided to gather the information manually from my coworkers and call in the order. So guess what happened today? The order was delivered, except not all of it. Apparently some kind of mystical, invisible cutoff time happened (I wasn't notified), and anyone who had entered their order by that time got a lunch TODAY that was supposed to be delivered TOMORROW. Anyone who didn't enter their order by that unknown cutoff time didn't get one today. But the thing was scheduled for tomorrow, and supposedly wasn't even in the system.
My advice is to fire your web development team and hire some professionals.